Requirements

Role - Customer Success Manager

Location - Bangalore, India

Experience - 3–5 years

About Ayna

Ayna is transforming the fashion industry’s cataloging process with cutting-edge AI. We help brands bring products to life online faster, with dramatically lower eCommerce photoshoot costs.

The role (why this is exciting)

If you love fashion, enjoy working with enterprise clients, and get a kick out of taking chaos → clarity, this role is for you.

You’ll be an early, foundational hire in our Customer Success journey — helping define how we work with customers, what “great” looks like, and the playbooks we’ll scale.

You’ll partner closely with high-end fashion enterprise brands in India and globally. You won’t just “support” accounts — you’ll drive outcomes, run structured programs, and influence how our product evolves.

In the near term, you’ll also help run key Ops processes to keep delivery smooth while we scale the team.

CS × Product intersection (high-growth opportunity)

You’ll work at the intersection of Customer Success and Product — translating enterprise customer needs into crisp product feedback, shaping what we build next, and helping the team prioritize for maximum customer impact. This is a high-ownership, high-growth role where you’ll gain exposure to product thinking, stakeholder alignment, and company-wide decision-making.

What you’ll own

• Be a pioneer in Customer Success at Ayna: Help define the CS motion, create repeatable playbooks (onboarding, POCs, expansion), and set the bar for customer experience.
• Own relationships with enterprise fashion brands: Build trust with senior stakeholders, navigate complex orgs, and become a long-term strategic partner.
• Lead client POCs (start to finish): Scope requirements, align expectations, run timelines, and ensure we deliver a POC that clearly proves value.
• Own executive-ready communication: Proactive updates, structured follow-ups, and crisp communication (no one should ever wonder “what’s happening?”).
• Coordinate internally to drive outcomes: Work closely with product, ops, and engineering to unblock issues and keep delivery smooth.